Are Policys

Pre-Order Policy for Soan

Thank you for your interest in our products! At Soan, we are excited to offer you the option to pre-order select items. Please take a moment to review our pre-order policy:

**1. Pre-Order Confirmation:**
When placing a pre-order, you will receive a confirmation email detailing your order. This email will include your order number and an estimated shipping date.

**2. Shipping Timeline:**
While our goal is to ship pre-orders within 3 weeks, please note that due to varying production and shipping timelines, it may take up to 5 weeks for your items to be shipped.

**3. Shipping Notifications:**
You will receive notifications regarding the status of your pre-order. Once your items have shipped, you will receive a confirmation email along with tracking information.

**4. Order Changes and Cancellations:**
If you need to make changes to your order or cancel your pre-order, please contact our customer service team within 24 hours of placing your order. After this period, we may not be able to accommodate your request.

**5. Payment Processing:**
Payment will be processed at the time of your pre-order. By placing an order, you agree to the estimated shipping timeline provided.

**6. Limitations:**
Please note that pre-orders are subject to availability and may be delayed due to unforeseen circumstances beyond our control, such as supply chain disruptions.

**7. Customer Support:**
If you have any questions regarding your pre-order or our policy, please feel free to contact our customer service team at soanclothing@gmail.com.

Thank you for your support and understanding! We appreciate your patience as we work to deliver your new items as quickly as possible.

Sincerely,

Soan Team

Soan Clothing Return Policy

At Soan, we strive to provide our customers with high-quality clothing and excellent service. If you are not completely satisfied with your purchase due to quality control issues or defects, we want to ensure you can return your item with ease.

**Return Window:**
You have 14 days from the date your item arrives to initiate a return.

**Eligible Returns:**
Returns will only be accepted for items that have:
- Damaged
- Quality control problems

**Return Submission:**
To request a return, please follow these steps:
1. Take clear photographs of the damaged or defective item.
2. Email us at soanclothing@gmail.com within 14 days of receipt with the following information:
- Your order number
- Description of the issue
- Attached photographs of the damage or quality issue

**Return Process:**
- Once your return request is approved, we will provide you with instructions on how to return the item.
- Please note that the cost of return shipping is the responsibility of the buyer.

**Refunds:**
- Once we receive the returned item and confirm the issues, we will process your refund to the original payment method.
- Please allow up to 10 business days for the refund to reflect in your account.

**Non-Eligible Returns:**
Please note that we do not accept returns for:
- Items not reported within the 14-day return window
- Items without documented evidence of damage or quality issues
- Items that have been worn, washed, or altered

**Contact Information:**
If you have any questions or need assistance, please reach out to us at soanclothing@gmail.com. We’re here to help!

Thank you for choosing Soan. We appreciate your understanding and support.